frequently asked questions.


your questions answered




can i try free


yes. you can try our resume builder free and finish your resume. if you are happy with this and would like to print, download, or email it then you need to purchase unlimited access for only $19.95. gain access to sample cover letters and create your own personal resume webpage. this information is shown in the introduction page before you start your resume.

i'm unable to access my resume


to access your resume you need to sign in. please make sure your sign in email and password are correct. password is case sensitive. get a password reminder sent to your email.

it may be that your account has now expired. this will be after 28 days of inactivity if you were trying free, or after 12 months if you paid for unlimited access.

how do i cancel


there is no need to cancel. if you are trying free then your resume and account will be deleted after 28 days of inactivity.

if you have paid for unlimited access then this will automatically expire after 12 months. you made a single one-time payment and will not be charged again, our charges are not recurring.

how do i print, download, or email my resume


to print, download, or email your resume directly from our website:

  1. make sure you are signed in
  2. click on the print, download, or email icon/link shown towards the top of the my resume page
  3. follow all page instructions

how do i remove page headers and footers when printing


please read all the information shown on the main print page

where can i find cover letters


to download our sample cover letters:

  1. make sure you are signed in
  2. click on the letters icon/link shown towards the top of the my resume page
  3. follow all page instructions

how do i get my resume on one page


to reduce the length of your resume you can try deleting or reducing some of the information you enter and select the compact template and a smaller size font:

  1. make sure you are signed in
  2. click on the template icon/link shown towards the top of the my resume page
  3. select the compact template and small font


how do i copy and paste my resume

  1. make sure you are signed in
  2. click on the print icon/link shown towards the top of the my resume page
  3. click on the open printable resume icon/link shown towards the top of the print page to open a new printable browser window
  4. within the new printable browser window you should be able to select and copy your resume text

how do i add a new heading or section

  1. make sure you are signed in
  2. scroll down and click on the add new heading/section link from the my resume page

how do i change my sign in email or resume email


to change your sign in email:
  1. make sure you are signed in
  2. click on the my account link shown towards the top right of the page
  3. scroll down and update your sign in email. please note that once you have updated this you will need to use your new email in future to sign in
to change your resume email:

  1. make sure you are signed in
  2. click on the personal setails link from the my resume page and update the email address

how do i create more than one resume


it's not possible to create more than one resume per account. you will need to create a new account using a different sign in email or overwrite your existing resume content.

how do i change my resume template, font style, or font size

  1. make sure you are signed in
  2. click on the template link from the my resume page
  3. select and then save your new template

i'm having problems paying with paypal


please make sure you enter all payment details correctly.

to pay without using your paypal account:

  1. complete your payment details
  2. click on the ‘continue without logging in’ link shown under the login section

how do i email my resume and cover letter together


it’s not possible to email your resume and cover letter at the same time using our website. we recommend that you use your own email software such as outlook or hotmail to write your cover letter as the content of your email and then attach your downloaded resume to that email.

i have paid but my account has not been updated


it normally takes just a few seconds after payment for your account to be granted unlimited access. however, paypal can sometimes delay informing our systems that you have successfully paid and in this rare instance it could take several hours.

how do i sort my entries


entries are automatically sorted by our resume builder in order of most recent first. this is the nature of a chronological resume and cannot be changed.

if the answer to your query is not shown above then please complete our contact form for an individual response from our support team.